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New World Interactive

Developer of Insurgency: Sandstorm

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posted in Insurgency - Technical Feedback

Verify game files in Steam and remove "GameUserSettings.ini" file inside:


posted in Insurgency - General Discussion

Losing connection like that is mainly caused either by your network not being stable or when the server freezes/crashes.

If it happens during specific trigger like interaction (opening/breaching doors, vaulting, entering a car seat, etc.) then the server kicks you out due to failed validation.
This happens when you are desynced from the server, which again is caused by unstable network connection.

posted in Insurgency - Technical Feedback

Thank you for your report. This is known issue with certain UI elements getting keyboard/mouse input stuck.

posted in Insurgency - General Discussion

May i assume these 2 things:
These screenshots were not resized manually and are 1360x768.
The game fills up the entire screen.

If both of my assumptions are correct then this is likely caused by your TV setup rather than being a driver/game thing.

Ensure that your TV does natively supports 1920x1080 on set refresh rate. If your TV is only HD Ready (between 1280x720 and 1366x768) or your TV does not support set refresh rate then that will cause issues and is solely dependant on how the TV processes the input.

Additionally, you might try "-windowed" launch option in Steam for Sandstorm to force the game to run in Windowed mode, which should have correct mouse positions should my assumptions not be correct.

Also a note that Borderless video mode will only run in desktop resolution so you won't be able to change in-game resolution in this video mode. This is intentional.

posted in Insurgency: Sandstorm


We're excited to announce that Insurgency: Sandstorm's full release will be available on PC today!

Prepare for battle with the new launch trailer, and then get online at 6pm CET/9am PST for your choice of co-op or competitive, large- or small-scale matches in this fictional, contemporary Middle Eastern conflict.

Youtube Video

Insurgency: Sandstorm is a game of team-based tactics and objective-oriented gameplay complete with player versus player, competitive matchmaking and co-operative game modes versus AI. Your soldier’s appearance, weapons, attachments, armor, and equipment are all up to you. Call in airstrikes, use vehicles with mounted weapons, and equip a wide range of specialist weaponry from grenades to drones to C4 explosives.

Prepare for a hardcore depiction of combat with deadly ballistics, light attack vehicles, destructive artillery, and unprecedented audio design putting the fear back into the genre. Death comes fast, ammunition must be carefully managed, and the environment must be tactically navigated at every step toward victory.


After months of closed beta testing for pre-order players and a successful Open Beta weekend, Insurgency: Sandstorm launches later today with an incredible amount of content for you to enjoy. Future updates will include new maps, vehicles, weapons, and more, all free of charge to avoid splitting the community.

We also invite you to read the latest blog by NWI CEO, Jeremy Blum where he discusses the future of Insurgency: Sandstorm and what you can look forward to as we continue to update the game!

We're excited to announce that Insurgency: Sandstorm's full release will be available on PC today online at 6pm CET/9am PST!

posted in Insurgency: Sandstorm Pre-Order Beta - Technical Feedback

Your PC is below minimum hardware requirement as stated on Steam Store page:

This means we are not able to guarantee it running at all, let alone smoothly.

posted in Insurgency: Sandstorm Pre-Order Beta - Technical Feedback

Please visit this website for troubleshooting with Easy Anti Cheat:

Additionally, if you have for whatever reason put "-noeac" as a launch parameter then please remove it.

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