Resolution Bug Cant Change

let me start by llisting spec's
i7 7700k @4.6
16gb ddr4
1tb evo 850
gtx 1080ti
32in lcd hd screen resolution at 1920x1080
i purchased the game on friday morning and upon starting the game everything seems to running in 1920x1080 until i get past the focus logo screen and into the screen where the ue4 and nwi info is on the blck screen with the writing and logos are super pixelated like at low resolution on the next screen before the menu my monitor kinda blinks like its trying to go back to my 1920x 1080 but when it loads the menu with character its in super bad resolution and i cannot change anything as in the cursor is not aligned . when i use the arrow keys to navigate to settings it shows fullscreen and sometimes it shows 1920x1080 but its not and other times that option in the drop down there is nothing there i have installed now 4 times and ddu drivers and complete w10 reinstall but nothing changed every other game i play battlefield 5 etc work normally only this game when i check cfg files it always gives me this even after trying myself to modify...[/Script/Insurgency.INSGameUserSettings]
SpectatorSettings=(bXray=False,bShowControls=True,bMinimap=True,bTeamScores=True,bPlayerVitals=False)
ColorSchemeSetting=0
CustomFriendlyColor=(R=0.320000,G=0.615000,B=0.700000,A=1.000000)
CustomEnemyColor=(R=0.800000,G=0.180000,B=0.090000,A=1.000000)
CustomNeutralColor=(R=1.000000,G=1.000000,B=1.000000,A=1.000000)
BuddyColor=(R=0.517600,G=0.588000,B=0.110000,A=1.000000)
ObjectiveIndicatorOpacity=1.000000
TeammateIndicatorOpacity=1.000000
bViewBob=True
bCameraAnimation=True
bRelativeTeamColors=True
bAlwaysShowCompass=False
bShowContextualKeyHints=True
MasterVolume=1.000000
MusicVolume=1.000000
VoiceVolume=1.000000
ExcludedMatchRegions=()
ExcludedMatchGamemodes=()
bClientNetStats=False
bAllowDynamicIngameLessons=True
bSelectedExcludedRegions=False
OverrideOptions=(("t.MaxFPS", (Value=0)),("r.MotionBlurQuality", (Value=3)),("r.ScopeRenderMode", (Value=0)),("r.Dismemberment", (Value=1)),("r.RagdollMaximum", (Value=8)),("r.FoliageInteractionQuality", (Value=1)),("r.ScreenPercentage", (Value=100)),("r.AmbientOcclusionLevels", (Value=-1)),("r.MaxAnisotropy", (Value=4)),("r.TessellationAdaptivePixelsPerTriangle", (Value=9999999)),("r.SSR.Quality", (Value=0)),("r.Shadow.MaxResolution", (Value=512)),("r.Shadow.MaxCSMResolution", (Value=512)),("r.Streaming.PoolSize", (Value=1000)))
bShowFPS=False
bClientStatLocation=False
bEnableFrameRateSmoothing=False
bEnableHUD=True
bAlwaysShowFiremode=False
bEnableObjectiveBriefing=True
bEnableMouseSmoothing=False
ConfirmedEventMask=0
bEnableHighlights=False
bShowDevTag=True
bUseVSync=False
bUseDynamicResolution=False
ResolutionSizeX=1920
ResolutionSizeY=540
LastUserConfirmedResolutionSizeX=1920
LastUserConfirmedResolutionSizeY=540
WindowPosX=-1
WindowPosY=-1
LastConfirmedFullscreenMode=0
PreferredFullscreenMode=0
AudioQualityLevel=0
FrameRateLimit=0.000000
DesiredScreenWidth=1280
DesiredScreenHeight=720
LastUserConfirmedDesiredScreenWidth=1280
LastUserConfirmedDesiredScreenHeight=720
LastRecommendedScreenWidth=-1.000000
LastRecommendedScreenHeight=-1.000000
LastCPUBenchmarkResult=-1.000000
LastGPUBenchmarkResult=-1.000000
LastGPUBenchmarkMultiplier=1.000000
bUseHDRDisplayOutput=False
HDRDisplayOutputNits=1000

[ScalabilityGroups]
sg.FoliageQuality=3

[ShaderPipelineCache.CacheFile]
LastOpened=Insurgency

[/Script/Engine.GameUserSettings]
bUseDesiredScreenHeight=False
any help would be great as 5 days now i cant do anything i also notice multiple others have the same problems

Hey there,

Am I safe to assume that you're the one that requested help on Twitter?

Thanks for posting here, I'm sorry that you've not been responded to properly, but i'll do my best to help you out now.

Clearing up the easy ones: You've got the latest Nvidia drivers installed, correct? You're trying to set the resolution at 1920x1080?

yes sir any help would be great kinda miffed 5 days tbh
yes reinstalled multiple times even when i first launch it should put me into that resolution

last edited by benga1875

Right, so the game is at lower resolutions than it should be. Does this occur in both windowed and fullscreen?

@iyagovos i cannot change fullscreen or windowed the drop down wont work.. in that cfg file i see 1920x540 even deleting it and creating a new one gives me the same monitor resolution matches windows 10 resolution should result in the game being the same like i said it loads past the focus logo in 1920x 1080 then the next screen looks low res then the menu is bad with it telling me its in 1920x1080 but its not also if i want to try change it is not available as in the drop down box wont open its blank and fullscreen wont change either

Could you screenshot the menu for me, please? Are you able to go into windowed mode by press alt+enter?

Edited: Don't try alt+enter, I've just remembered it's not featured in ISS.

last edited by Iyagovos

@iyagovos 0_1544526898430_Screenshot (1).png 0_1544526910943_Screenshot (2).png 0_1544526928155_Screenshot (4).png
thats just a few when i do alt enter it just reverts to the same

bro!!!!!!! wtf when i alt enter it goes into windowed at 1920x1080 wtffffffffffffffffffffffffffffffffffff
5 days and now it works but let me see if i can get it to load fullscreen
ok it will work 1920 1080 in windowed but not fullscreen0_1544527281953_Screenshot (10).png
that is fullscreen what i see for some reason super small screen inside black edges

OK i can get it to 1920 1080 in windowed but im sure fullscreen is bugged it gives me smaller screen inside black box when i go fullscreen

last edited by benga1875

Okay, that's an interesting development! I've passed the thread on to our QA team who are going to look into the issue for you further, I'll let you know once i have an update.

Hey there,

Could you let me know what monitor you're using, please?

May i assume these 2 things:
These screenshots were not resized manually and are 1360x768.
The game fills up the entire screen.

If both of my assumptions are correct then this is likely caused by your TV setup rather than being a driver/game thing.

Ensure that your TV does natively supports 1920x1080 on set refresh rate. If your TV is only HD Ready (between 1280x720 and 1366x768) or your TV does not support set refresh rate then that will cause issues and is solely dependant on how the TV processes the input.

Additionally, you might try "-windowed" launch option in Steam for Sandstorm to force the game to run in Windowed mode, which should have correct mouse positions should my assumptions not be correct.

Also a note that Borderless video mode will only run in desktop resolution so you won't be able to change in-game resolution in this video mode. This is intentional.

nope that is what happens when in fullscreen the game is in low res in a box with black borders no issues with any other game battlefield 5 squad etc only this if you checked the pictures i have locked options there is no drop down resolutyion to pick this has absolutley nothing to do with my lcd i have seen numerous posts regarding this dating back to november i finally managed to get it to run in windowed mode but fullscreen is completley broke even if it tells me im in fullscreen im in 1920x1080 inside a super small box

@arc 0_1544819741371_Screenshot (11).png
fullscreen issue still persists also running at very high auto preset my cpu is super under utilized and gpu too