The observer class has been favourite class for me, as I enjoy support style gameplay and helping the team, over solo running and gunning. One problem though it you get no points for it; not when you successfully call in a strike without dying, nor from the resulting kills. Only the commander does. Because being a good observer really means sticking back with the commander and waiting for him/her, not getting stuck in capturing bases etc, I think currently there is less incentive to play this role.
In my opinion, you should either get assist points from successful kills the commander got from the strike, or a fixed amount of points when a strike is called in. Between the two, I prefer the latter, as ultimately it is the commander's decision where the strike is placed, and so he/she should be the one rewarded or penalized for that decision. Your job is to stick by them and take cover when calling it in; if you do that, then there should be a point reward.
Less and less do I see this class being chosen, and subsequently no one wants to be commander as they can't do their job either.
Is there any chance you can take this into consideration?