Focus Team

Greetings Admirals!

And thank you for playing Battlefleet Gothic: Armada II and helping us improving the game's quality!

Please follow these few simple rules to help the developers read and understand your reports easily:

  1. Before reporting a bug or a crash, make sure no one has already created a topic about it before.
    If so, answer the existing topic to complete it with your details (thus avoiding to flood the forum with dozens of identical topics);

  2. One bug/crash per topic.
    Explain it shortly and clearly in the topic's title so anyone can easily understand it in a second, and provide more detail on how to reproduce the issue in game in the core message.

  3. DO NOT USE [TAGS] in your title.
    Tags are used by the developers and support team to sort out the topics and mark them as read and treated. Using a tag will likely prevent the team from reading it.

  4. Attach complementary files.
    Screenshots are very helpful. Logs, report and saves are the files to send to us if you encounter a crash (instructions below).
    You can attach a file by clicking here:
    0_1520522164984_upload_file.png
    For videos, please use an external video player or a file host.

  5. In case you encountered a crash:
    Please provide a detailled description on how to trigger the crash as well as the following information and/or files if possible.

  • The crash log
    Crash logs can be found in this folder:
    C:\Users\ -you username- \AppData\Local\BattlefleetGothic2\Saved\Crashes
    Note that the AppData folder is hidden, you may allow it to show in the Display options

  • Your Dxdiag file
    Type "dxdiag" in your Windows research bar, click on "execute the command" and on "save all information" to get your Dxdiag file.

  • Please pack it all together in a .rar or .zip file (using Winrar or 7-zip for example) and attach it to your post. If it's too big, you may use an external file host such as wetransfer or dropbox.

Thanks for your help and support! Enjoy the beta! 😉

The Emperor protects!

last edited by Focus_Charles