All of my Customization Unlocks are Gone!

Uhh, I log in today and not only is my rank reset from 30 to 1, my customization unlocks are gone too.

Is this simply a glitch? Or is this a conscious decision to undo all of the progress made by those of us who pre-purchased?

its intentional i believe. but those of us who pre purchased should get bonus currency back to spend. It was either approx 1000 or similar

Yes, it's a reset.

"This is the progress wipe that was described in previous posts, to prepare the game for full release. You'll receive 1000 credits + 50% of what you had before, as well as an exclusive beta player tattoo."