Profile Name Issue & Missing File

Please fix my name to what I have on my Steam ID. My name on the game is broken. It's been like this since the day I pre-ordered back on June 14, 2018. It showed 13 question marks and now it shows boxes. I also have to verify the files everyday to play the game because if not, the Anti-Cheat crashes the game. This is why I stopped playing during the summer. My name is incorrect and one file is missing every time I close the game. I uninstalled and then reinstalled it three times. The issues are still present. I need some help. Thanks.