@pakislav said in Why don´t we get any Developers feedback on reported bugs or suggestions that are made in this Forum ?:
1.) Not one NWI employee is able to make such off-hand statements as soon as you throw some words at them via your anonymous account on the forums. It takes meetings, testing, more meetings etc. to decide on even simple things.
I agree with you that people shouldn't of course expect instant response.
I didn't get the feeling that OP was about getting an instant response. I thought it was more about just getting some sort of "reaction" at some point. I have written long feedback posts like the AI one I did. Spent around 10+ hours testing, writing notes and putting that together. I still have no idea if the devs have read it or not.
So I spent have a lots of time to give feedback, but I have no certainty that it has even been noticed at all. Maybe someone has read it, maybe not. Currently there's no way to know.
2.) You are entitled if you think that NWI or any developer/public figure has a duty to answer to your anonymous internet ravings, regardless if reading them in detail and silence is useful to them or not.
They don't have a duty to answer anyone unless the person was hired by the company to do so. So you're right that people are not at all entitled to any response.
But I'm sure NWI could greatly benefit from acknowledging high quality feedback. How do you think acknowledging feedback could help the devs in the long run?
3.) If you weren't entitled already, NWI or any public figure constantly addressing anonymous internet ravings, and thus setting such precedence, would make everyone entitled to their attention and thus a wave of whining and complaining would start as soon as NWI would start running out of public relations resources to address everything or when they start making innocent errors in their statements because they didn't go through a series of meetings and testing before making decisions and making their statements about them.
Again, your're right that no one is entitled to any kind of response.
And the devs shouldn't answer to every bit of feedback. Because every feedback does not have value. We have seen that already. There are good thorough posts and then there are "this sux change it"-type of posts and everything in between.
Acknowledging high quality feedback could be a way to reinforce and encourage that type of behaviour.
Making as few statements and appearances as possible is PR 101 type of thing when dealing with a large group of people. That's the case for many reasons, not the smallest one being that eventually that group of people might grow too large to address at all outside of official media statements.
The companies that are able to handle this challenge will stand out in the age of customer service while others fall into mediocrity.