White Chapel can’t talk to Nurse Crane, patient standing

Hello-

After being allowed access to talk to Nurse Crane in that house on second floor in white chapel, I found her looking out a window and the patient with Hanibal Lecter looking mask standing on the bed nearby. It did not let me speak to either the patient or nurse crane, no dialogue box at all..

Please help! I heard I need to speak to her to get my mesmerize to level 2

Thanks

And this is on Xbox by the way..

Thanks

Another thing I noticed, when I walk up to Nurse Crane and her patient (again who is STANDING on the bed), the screen turns black for a moment as if it’s trying to load the conversation screen but it doesn’t work and it just shows me standing there next to the nurse again.

Again, any ideas or patches in the works??