SUMMARY

  • CANNOT DOWNLOAD A PLAGUE TALE: INNOCENCE FROM STEAM
  • CHECK THAT THE GAME IS CORRECTLY INSTALLED
  • GAME LANGUAGE AT THE STARTUP
  • UPDATE WINDOWS 10
  • REPAIR MICROSOFT DIRECTX
  • INSTALL OR REPAIR MICROSOFT VISUAL C++ REDISTRIBUTABLE
  • UPDATE THE DISPLAY DRIVER
  • UPDATE THE AUDIO DRIVER
  • HOW TO USE THE APPLICATION TROUBLESHOOTER
  • RUN THE GAME IN ADMINISTRATOR MODE AT STARTUP
  • LAPTOP WITH TWO DISPLAY DEVICES (INTEL + AMD)
  • LAPTOP WITH TWO DISPLAY DEVICES (INTEL + NVIDIA)
  • GAME CRASHING ON WINDOWS 7 AT STARTUP
  • GAME CRASHING ON WINDOWS 10 INSIDER PREVIEW BUILD
  • GAME CRASHING ON STARTUP/STARTUP ERROR 0XC00007B
  • GAME CRASHING WITH MSI AFTERBURNER
  • BLACK SCREEN WHEN RUNNING THE GAME
  • HIGH CPU USAGE
  • RANDOM CRASH WITH NVIDIA GEFORCE EXPERIENCE
  • STUTTERING/FRAME RATE DROPS
  • AUDIO ISSUES/SOUND VOLUME TOO LOW
  • DISPLAY WITH ASPECT RATIO HIGHER THAN 16:9/ULTRAWIDE FIX
  • HOW TO EDIT THE GAME GRAPHIC CONFIGURATION FILE

CANNOT DOWNLOAD A PLAGUE TALE: INNOCENCE FROM STEAM

  1. Run Steam and click Steam (upper left) > Settings > Downloads.
  2. Click on the CLEAR DOWNLOAD CACHE button and click OK.
  3. Steam will restart automatically.

Note:
This process will not affect your currently installed games, but you will need to log into Steam afterwards.

CHECK THAT THE GAME IS CORRECTLY INSTALLED

  1. Run Steam and click LIBRARY.
  2. Right click on A Plague Tale: Innocence > Properties.
  3. Click the LOCAL FILES tab and click on the VERIFY INTEGRITY OF GAME FILES button.

GAME LANGUAGE AT THE STARTUP

At the first game startup, the default language is the one selected under LANGUAGE from Steam:
Under LIBRARY, right click on A Plague Tale: Innocence > Properties > LANGUAGE tab.

Menu and voice languages, and display subtitles can be modified in-game by navigating to Settings > Language from the main menu.

UPDATE WINDOWS 10

  1. Click the Windows Start button > Settings.
  2. Click Update & Security.
  3. Click on the Check for updates button from Windows Update.

REPAIR MICROSOFT DIRECTX

A. Repair Microsoft DirectX with DirectX End-User Runtimes application:

  1. Click https://www.microsoft.com/en-us/download/details.aspx?id=8109
  2. Click Download button.
  3. Uncheck all under Microsoft recommends.
  4. Click No thanks and continue DirectX End-User Runtime Web Installer button.
  5. Save and run directx_Jun2010_redist.exe application.
  6. Click Yes then enter the path: C:\TMP
  7. Click OK then Yes.
  8. This will extract the installation files into the TMP folder located in the Local Disk (C:).
  9. Open Windows Explorer or File Explorer from the taskbar.
  10. Open the Local Disk (C:) then the TMP folder.
  11. Run DXSETUP.exe application.

B. If Microsoft DirectX is corrupted and cannot be repaired with DirectX End-User Runtimes application:

Please use the System File Checker tool to repair missing or corrupted system files:
https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

INSTALL OR REPAIR MICROSOFT VISUAL C++ REDISTRIBUTABLE

  1. Navigate to Steam > steamapps > common > Steamworks Shared > _CommonRedist > vcredist > 2017.
  2. Run vc_redist.x64.exe application and click the Install or Repair button.
  3. Run vc_redist.x86.exe application and click the Install or Repair button.

UPDATE THE DISPLAY DRIVER

AMD display device http://support.amd.com/en-us/download
NVIDIA display device http://www.nvidia.com/Download/index.aspx?lang=en-us

UPDATE THE AUDIO DRIVER

  1. Right click on the Windows Start button > Device Manager.
  2. Open Sound, video and game controllers.
  3. Right click on the default audio device (e.g., Realtek High Definition Audio) > Update driver.

HOW TO USE THE APPLICATION TROUBLESHOOTER

  1. Run Steam and click LIBRARY.
  2. Right click on A Plague Tale: Innocence > Properties.
  3. Click the LOCAL FILES tab and click on the BROWSE LOCAL FILES button.
  4. Right click on APlagueTaleInnocence_x64.exe application > Troubleshoot compatibility.
  5. Select Try recommended settings.

RUN THE GAME IN ADMINISTRATOR MODE AT STARTUP

  1. Run Steam and click LIBRARY.
  2. Right click on A Plague Tale: Innocence > Properties.
  3. Click the LOCAL FILES tab and click on the BROWSE LOCAL FILES button.
  4. Right click on APlagueTaleInnocence_x64.exe application > Properties.
  5. Click the Compatibility tab.
  6. Check Run this program as an administrator and click OK.

LAPTOP WITH TWO DISPLAY DEVICES (INTEL + AMD)

Your laptop computer has two display devices (INTEL and AMD).
The INTEL display device could be the primary display device.

Please assign A PLAGUE TALE: INNOCENCE (APlagueTaleInnocence_x64.exe application) to the AMD display device by following this procedure:
https://www.amd.com/en/support/kb/faq/dh-017

Navigate to Steam > steamapps > common > A Plague Tale Innocence and select APlagueTaleInnocence_x64.exe application.

LAPTOP WITH TWO DISPLAY DEVICES (INTEL + NVIDIA)

Your laptop computer has two display devices (INTEL and NVIDIA).
The INTEL display device could be the primary display device.

Please assign A PLAGUE TALE: INNOCENCE (APlagueTaleInnocence_x64.exe application) to the NVIDIA display device:

  1. Right click on the background of the Windows Desktop and click NVIDIA Control Panel.
  2. Click on Manage 3D settings under 3D Settings from Select a Task....
  3. Click on the Program Settings tab under I would like to use the following 3D settings:.
  4. Click on the Add button under 1. Select a program to customize:.
  5. Navigate to Steam > steamapps > common > A Plague Tale Innocence.
  6. Select APlagueTaleInnocence_x64.exe application and click on the Open button.
  7. Select High-performance NVIDIA processor under 2. Select the preferred graphics processor for this program:.
  8. Click on the Apply button (bottom right) then close the NVIDIA Control Panel.

GAME CRASHING ON WINDOWS 7 AT STARTUP

Please install Platform Update for Windows 7 64-bit:

  1. Click https://www.microsoft.com/en-us/download/details.aspx?id=36805
  2. Download and open the Windows6.1-KB2670838-x64.msu file.

GAME CRASHING ON WINDOWS 10 INSIDER PREVIEW BUILD

A PLAGUE TALE: INNOCENCE may not be fully compatible with the latest Windows 10 Insider Preview Build version.
Please note that the Windows 10 Insider Builds can be buggy and include unfinished features.

Please opt-out of the Windows Insider Program:

  1. Right click on the Windows Start button > Settings.
  2. Click on Update & Security.
  3. Click on Windows Insider Program.
  4. Click on the Stop Insider Preview builds button.

GAME CRASHING ON STARTUP/STARTUP ERROR 0XC00007B

A. Repair Microsoft DirectX with DirectX End-User Runtimes application:

  1. Click https://www.microsoft.com/en-us/download/details.aspx?id=8109
  2. Select your language and click Download button.
  3. Uncheck all under Microsoft recommends.
  4. Click No thanks and continue DirectX End-User Runtime Web Installer button.
  5. Save and run directx_Jun2010_redist.exe application.
  6. Click Yes then enter the path: C:\TMP
  7. Click OK then Yes.
  8. This will extract the installation files into the TMP folder located in the Local Disk (C:).
  9. Open Windows Explorer or File Explorer from the taskbar.
  10. Open the Local Disk (C:) then the TMP folder.
  11. Run DXSETUP.exe application.

B. If Microsoft DirectX is corrupted and cannot be repaired with DirectX End-User Runtimes application:

Please use the System File Checker tool to repair missing or corrupted system files:
https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

C. Configure A PLAGUE TALE: INNOCENCE in administrator mode at startup:

  1. Run Steam and click LIBRARY.
  2. Right click on A Plague Tale: Innocence > Properties.
  3. Click the LOCAL FILES tab and click on the BROWSE LOCAL FILES button.
  4. Right click on APlagueTaleInnocence_x64.exe application > Properties.
  5. Click the Compatibility tab.
  6. Check Run this program as an administrator and click OK.

GAME CRASHING WITH MSI AFTERBURNER

  1. Open RivaTuner Statistics Server (RTSS).
  2. Click Add button (bottom left).
  3. Navigate to Steam > steamapps > common > A Plague Tale Innocence.
  4. Add APlagueTaleInnocence_x64.exe application under Application profile properties.
  5. Set Application detection level to None for the game application.
  6. Close RivaTuner Statistics Server.

BLACK SCREEN WHEN RUNNING THE GAME

  1. Run Steam and click LIBRARY.
  2. Right click on A Plague Tale: Innocence > Properties.
  3. Click the LOCAL FILES tab and click on the BROWSE LOCAL FILES button.
  4. Right click on APlagueTaleInnocence_x64.exe application > Properties.
  5. Click the Compatibility tab.
  6. Check Disable fullscreen optimizations and click OK.

HIGH CPU USAGE

  1. Run A Plague Tale: Innocence.
  2. Press the ALT+ENTER keys to switch in windowed mode.
  3. Open Task Manager by pressing the CTRL+SHIFT+ESC keys.
  4. Click the Details tab.
  5. Right click on the APlagueTaleInnocence_x64.exe application > Set affinity.
  6. Uncheck all CPUs from CPU 4 included (only CPUs from CPU 0 to CPU 3 included must be checked).
  7. Close Task Manager.
  8. Press the ALT+ENTER keys to switch back in fullscreen mode.

Alternative workaround #1:

  1. Right click on the Windows Start button > Power Options.
  2. Click on Additional power settings under Related settings on the right.
  3. Check Power saver under Preferred plans or Hide additional plans.
  4. Close Power Options and run A Plague Tale: Innocence.

Alternative workaround #2:

  1. Right click on the Windows Start button > Power Options.
  2. Click on Additional power settings under Related settings on the right.
  3. Click on Change plan settings from the selected plan (e.g., Balanced (recommended)).
  4. Click on Change advanced power settings.
  5. Open Processor power management and set Maximum processor state to 90.
  6. Click Apply then OK.
  7. Close Power Options and run A Plague Tale: Innocence.

These two alternative workarounds will reduce the maximum processor performance to prevent the processor from overheating.

RANDOM CRASH WITH NVIDIA GEFORCE EXPERIENCE

  1. Open Windows Explorer or File Explorer from the taskbar.
  2. Open Local Disk (C:) and navigate to Program Files > NVIDIA Corporation > Ansel > Tools.
  3. Run NvCameraConfiguration.exe application and disable NvCamera under Ansel Status.

Note:
If Ansel Status is not displayed at the bottom:
Right click on NvCameraConfiguration.exe application > Properties.
Click Compatibility tab then on Change high DPI settings button.
Check Override high DPI scaling behavior and set Scaling performed by to Application.
Click OK and run NvCameraConfiguration.exe application.

STUTTERING/FRAME RATE DROPS

Workaround #1:
If HWiNFO64 is installed and running in the background, please close the application.

Workaround #2:
From the main menu, navigate to Settings > Graphics and set Display mode to Borderless.

Workaround #3:

  1. Run Steam and click LIBRARY.
  2. Right click on A Plague Tale: Innocence > Properties.
  3. Uncheck Enable the Steam Overlay while in-game under GENERAL tab and click CLOSE.
  4. Run A Plague Tale: Innocence.
  5. From the main menu, navigate to Settings > Graphics.
  6. Check that the Vertical Synchronization is enabled.

Workaround #4:
Please try Intelligent standby list cleaner application from Wagnardsoft:
https://www.wagnardsoft.com/content/intelligent-standby-list-cleaner-v1000-released

The application will monitor and clear the memory standby list when it is > 1000MB (1GB).
It should help users who have stutters in games when using Windows 10 Creators Update and higher.

AUDIO ISSUES

  1. Right click on the Speaker icon from the task bar.
  2. Click on Open Sound Settings.
  3. Click Device properties for the output device.
  4. Click on the Spatial sound tab.
  5. Select Off under Spatial sound format.
  6. Uncheck Turn on 7.1 virtual surround sound and click OK.

If Nahimic application (www.nahimic.com/gamers) is installed, please uninstall it.

SOUND OR VOICES VOLUME TOO LOW DURING THE CUTSCENES

Do not set the Listening mode to Surround Speakers for 2.0 and 2.1 Channel Stereo Systems.
The Surround Speakers mode is for 5.1/7.1 Channel Home Theater Systems and Surround Sound Headsets only.

  1. Right click on the Speaker icon from the task bar.
  2. Click on Open Sound Settings.
  3. Click Device properties for the output device.
  4. Click on the Spatial sound tab.
  5. Select Off under Spatial sound format.
  6. Uncheck Turn on 7.1 virtual surround sound and click OK.
  7. Run A Plague Tale: Innocence.
  8. Navigate to Settings > Audio.
  9. Set Listening mode to Soundbars / Stereo Speakers or Headphones following the sound device used.

DISPLAY WITH ASPECT RATIO HIGHER THAN 16:9/ULTRAWIDE FIX

Black borders are added for aspect ratios higher than 16:9.

Workaround:
A Plague Tale: Innocence Ultrawide Fix from OnkelJupp on wsgf.org:
http://www.wsgf.org/forums/viewtopic.php?t=33144&p=176272

HOW TO EDIT THE GAME GRAPHIC CONFIGURATION FILE

  1. Open Windows Explorer or File Explorer from the taskbar.
  2. Navigate to Documents > My Games > A Plague Tale Innocence.
  3. Right click on ENGINESETTINGS file and open it with Notepad.
last edited by FHI HelpDesk