[Solved]Game Crashing On Start Up(Steam) - Windows 10

Hey Team,

So I have been having issue starting the game. When I go to start the game I see a black screen which then dies out and generates a new crash report in the game folder. I have attempted everything listed on the tech issues pinned page on steam, as well as the compatibility settings suggested on this forum in another thread. Attached you will find the crash file, my MSInfo and my DxDiag. I would like an opportunity to play the game. So I figured it was worth reaching out to see if there were any other options before issuing a refund on steam.

0_1558244653365_Crashdump.dmp

0_1558244662467_MSInfo.txt

0_1558244668308_DxDiag.txt

last edited by Toothbrush

Hey @Toothbrush, it looks like Nvidia Ansel is causing trouble here.

Could you disable Ansel and then launch the game?

  • Go to C:\Program Files\NVIDIA Corporation\Ansel\Tools or wherever Ansel has been installed
  • Run NvCameraConfiguration.exe
  • At the bottom of the box, set NvCamera status to Disable
  • Save before you quit the program

Let me know if that works for you!

last edited by LeoC

@LeoC said in Game Crashing On Start Up(Steam) - Windows 10:

C:\Program Files\NVIDIA Corporation\Ansel\Tools

Thanks you so much! This fixed my issue. Cannot wait to drive in!