Sprinting does not work

I cannot get past the chase scene at the very beginning because the sprint button is not working correctly, as I sometimes start running in place. This is on PS4 Pro. I was so excited this whole week to finally try this beautiful looking game out but cannot believe that a bug this game breaking is still present after a full week after launch. Please fix soon, I paid $50 and just want to play what I paid for.

what you can say a half year later? still have this problem? i just buy this game and i can't running too.

almost half topics here is about this problem, WTF FOCUS?! For which this game got so many awards?? im stuck on chapter 1 and game say me "fu$$ off"