Problem to access account

Hi,
I always played on PS4 without problem.
But since yesterday, the game loads but doesn't succeed to access my account:
"Problem while creating or accessing profile".
My PSN login is Poropopo.
Best regards,

2 weeks and no answer here, no answer from your support mail, no answer on facebook page, no one answer on your phone support number.
I spent 100 euros to play this game and I can't.
I feel kind of scammed.