To start off, I'm a senior security software engineer by trade, specializing in malware detection & prevention. I love playing your game, I have around 400 hours in it. I often will have various samples and tools on my computer, but this has NEVER been an issue for me. I always make sure I close anything work-related before playing video games.
I am able to launch the game and get into a match. However, after a few minutes I am kicked from the game, and an error message displays that says something along the lines of "AntiCheat / Hack tool detected". I am NOT banned, I do not have any cheating related material, and I do not encounter this issue on Rust (also uses EAC). I believe it's a bug, I'm able to close the game, relaunch it, get into a match, but then again after 1-5 minutes, I am kicked. I do not have any bans, people are going to assume that because of this thread, but I want to reiterate that I am not banned.
I don't think it's related to EasyAntiCheat, it doesn't seem like anything has changed. I contacted them for support regardless. I would like to note I can play Rust (EAC), Apex (EAC) just fine, and I do not encounter this issue.
I would also like to note that I can play Squad just fine. That game uses EAC as well, and I have no issues playing it. I'm already frustrated at the low player count of this game (can't play competitive, 30-minute queues), but you guys have a great roadmap and I was along for the ride. Now that I literally can't play, I think I'll just start playing that one again if this isn't able to be resolved.
I took a look at steamDB, and the only thing that's changed recently is "Insurgency: Sandstorm Dedicated Server" 11 hours ago:
I also took a look at my EAC directory, and it does not look like any of the files have updated recently. I've also tried uninstalling and reinstalling EAC, and I've verified the integrity of the game cache. I've restarted my computer, and it hasn't helped. I've restarted my computer with nearly every service disabled (practically safe mode), and I still encounter this issue.
From one developer to the next, please investigate this issue, or rollback the previous update that was made 11 hours ago. I'm not sure how many people are affected by this, but I am not able to play the game. I believe I'm getting a loss every time it kicks me as well. It doesn't even seem like I can play local play. This game doesn't have a ton of people ~2500 active usually, so I doubt there will be a lot of reports / debug information provided for this issue.
Windows x64 version 1809, build 17763.437
GPU: Nvidia Titan XP
When did the issue first happen?
When I tried to play today around 12:00 PM EST. It was working fine last night, I was playing around 2:00 AM EST.
So what changed guys? Did you guys update your version of EAC, did EAC ship you a new version, did you update the dedicated server for official matchmaking? It was fine at 2:00 AM EST, not fine at 12:00 PM EST.