forgot my login&password and have troubles with it

i'm trying to restore account, using steam but get back an error "COULDNOTSENDMAIL". And can't register new account, because of limit on that steam's account. what to do?

Community Manager

Hi, thanks for your message. We're investigating the issue. Sorry for the inconvenience and thanks for your patience.

Focus Team

We can retrieve your coach name but we cannot retrieve your current password.
We can assign a new password to your player account.
Please contact our Technical Support by providing the email address linked to the account and a new password:
support@focus-home.com

last edited by FHI HelpDesk

Thanks a lot! 🙂 It works now.

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