SUMMARY

  • DOWNLOAD OR INSTALLATION ISSUES
  • CHOOSING THE GAME LANGUAGE
  • GAME NOT LAUNCHING
  • GAME CRASHING AT STARTUP
  • BLACK SCREEN ON CUTSCENES ON WINDOWS 10 N
  • GAME CONTROLLER NOT DETECTED
  • RECOVERING A CORRUPTED SAVE
  • HOW TO PROVIDE A CRASH OR BUG REPORT TO THE TECHNICAL SUPPORT

DOWNLOAD OR INSTALLATION ISSUES

  1. Run Steam and click Steam (upper left) > Settings > Downloads.
  2. Click on the CLEAR DOWNLOAD CACHE button and click OK.
  3. Steam will restart automatically.
  4. Install Necromunda: Underhive Wars.

NOTE: This process will not affect your currently installed games, but you will need to log into Steam afterwards.

CHOOSING THE GAME LANGUAGE

You can change the language of Necromunda directly in-game : On the main menu, choose Options, then Gameplay and change the Language.

GAME NOT LAUNCHING

MAKE SURE YOU FULFILL THE MINIMUM REQUIREMENTS

Requires a 64-bit processor and operating system
OS: Windows 10 (64-bit)
Processor: Intel Core i5-3450 / AMD FX-6300
Memory: 8 GB RAM
Graphics: 2 GB VRAM, GeForce GTX 660 / Radeon R9 270
Additional Notes: 30 FPS in 1920x1080 Low preset.

VERIFYING THE INSTALLATION OF GAME FILES

  1. Right click on Necromunda: Underhive Wars under LIBRARY > Properties.
  2. Click the LOCAL FILES tab and click on the VERIFY INTEGRITY OF GAME FILES button.

CHECK THAT WINDOWS 10 IS UP TO DATE

  1. Right click on the Windows Start button > Settings.
  2. Click on Update & Security.
  3. Click on the Check for updates button from Windows Update.

UPDATE THE DISPLAY DRIVER

It is recommended to perform a clean install of the display driver.
Please use Display Driver Uninstaller application to properly uninstall the display driver.

Display Driver Uninstaller is a driver removal utility that can help you completely uninstall AMD/NVIDIA graphics card drivers and packages from your system, without leaving leftovers behind (including registry keys, folders and files, driver store).

  1. Install Display Driver Uninstaller
    https://www.guru3d.com/files-details/display-driver-uninstaller-download.html
  2. Run the DDU setup application and extract the DDU folder.
  3. Restart your PC in safe mode
    https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
  4. Open the Display Driver Uninstaller folder and run the Display Driver Uninstaller.exe application.
  5. Select the graphics card (AMD GPU or NVIDIA GPU) and click on the Clean and restart (Highly recommended) button.
  6. Install the new display driver.

AMD DISPLAY DEVICE

Install the Adrenalin 2020 Edition 20.4.2 Recommended (WHQL) or newer:
http://support.amd.com/en-us/download

NVIDIA DISPLAY DEVICE

Install the 452.06 WHQL Game Ready Drivers or newer:
http://www.nvidia.com/Download/index.aspx?lang=en-us

UPDATE THE AUDIO DRIVER

  1. Right click on the Windows Start button > Device Manager.
  2. Open Sound, video and game controllers.
  3. Right click on the default audio device (e.g., Realtek High Definition Audio) > Update driver.

WINDOWS 10 INSIDER PREVIEW BUILD

Necromunda: Underhive Wars may not be fully compatible with the latest Windows 10 Insider Preview Build version.
Please note that the Windows 10 Insider Builds can be buggy and include unfinished features.

To opt-out of the Windows Insider Program:

  1. Right click on the Windows Start button > Settings.
  2. Click on Update & Security.
  3. Click on Windows Insider Program.
  4. Click on the Stop Insider Preview builds button.

GAME CRASHING AT STARTUP

MAKE SURE YOU FULFILL THE MINIMUM REQUIREMENTS

Requires a 64-bit processor and operating system
OS: Windows 10 (64-bit)
Processor: Intel Core i5-3450 / AMD FX-6300
Memory: 8 GB RAM
Graphics: 2 GB VRAM, GeForce GTX 660 / Radeon R9 270
Additional Notes: 30 FPS in 1920x1080 Low preset.

VERIFYING THE INSTALLATION OF GAME FILES

  1. Right click on Necromunda: Underhive Wars under LIBRARY > Properties.
  2. Click the LOCAL FILES tab and click on the VERIFY INTEGRITY OF GAME FILES button.

REPAIR MICROSOFT DIRECTX

  1. Navigate to Steam > steamapps > common > Steamworks Shared > _CommonRedist > DirectX > Jun2010.
  2. Run the DXSETUP.exe application.

If Microsoft DirectX is corrupted and cannot be repaired with DirectX End-User Runtimes application:

Please use the System File Checker tool to repair missing or corrupted system files:
https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

CLOSING BACKGROUND APPLICATIONS

Third-party applications running in the background may interfere with Necromunda: Underhive Wars.
Please disable temporarily these applications and search which application is interfering with the game.

BLACK SCREEN ON CUTSCENES ON WINDOWS 10 N

Install Media Feature Pack for N versions of Windows 10.

The Media Feature Pack for N versions of Windows 10 will install Media Player and related technologies.

For Windows 10 version 1903 and later, you can add the Media Feature Pack by going to Start > Settings > Apps > Apps and features > Optional features > Add a feature, and then locate Media Feature Pack in the list of available optional features.

GAME CONTROLLER NOT DETECTED

Please register the game controller to the Steam account:

  1. Run Steam.
  2. Click on Steam (upper left) > Settings > Controller.
  3. Click on the GENERAL CONTROLLER SETTINGS button.
  4. Click on the game controller under Detected Controllers.
  5. Click on the REGISTER button (upper right).
  6. Click on the Register to this account button.
  7. Click Submit.

RECOVERING A CORRUPTED SAVE

The public beta branch "nuhw_live_prereleasebeta" contains a new system helping players who face a corrupted save to restore it.
This system is trying to gather different data to rebuild a functional save.
In certain cases, it is possible that a part of the current save is too much corrupt to allow a restoration, and the save will be partially or completely lost.
For more information about the public beta branch and this system, please see: https://steamcommunity.com/app/566440/discussions/0/2838914020262484168/

HOW TO PROVIDE A CRASH OR BUG REPORT TO THE TECHNICAL SUPPORT

HOW TO GENERATE A MICROSOFT DIRECTX DIAGNOSTIC REPORT

  1. Enter dxdiag into the search box on the taskbar.
  2. Click on dxdiag from the results.
  3. Click on the Save All Information button.
  4. Save the DxDiag.txt file.

HOW TO LOCATE THE SAVED GAMES AND THE GAME LOG

  1. Navigate to Local Disk (C:) > Users > your Windows username > AppData (*) > Local > Necromunda > Saved.
  2. Select then right-click on the Logs and the SaveGames folders and click on Send To > Compressed (zipped) folder.

(*) The AppData folder is a hidden folder and to view this folder:

  • Open This PC or the File Explorer from the taskbar.
  • Click on the View tab and tick Hidden items.

HOW TO LOCATE THE CRASH REPORTS FOLDER

  1. Navigate to Local Disk (C:) > Users > your Windows username > AppData (*) > Local > Necromunda > Saved > Crashes.
  2. Right-click on the most recent Crash Report folder and click on Send To > Compressed (zipped) folder.

(*) The AppData folder is a hidden folder by default. To view this folder:

  • Open This PC or the File Explorer from the taskbar.
  • Click on the View tab and tick Hidden items.

PLEASE SEND YOUR REPORT BY FOLLOWING THESE INSTRUCTIONS
https://forums.focus-home.com/topic/53756/read-before-posting-how-to-report-a-bug

last edited by FHI HelpDesk