Please provide a Microsoft DirectX diagnostic report:
- Press the keys Windows and R from the keyboard to open the 'Run dialog box' and type: DXDIAG
- Click the button 'OK'.
- If your computer is running a 64-bit version of Windows, click the button 'Run 64-bit DxDiag'.
- If your computer is running a 32-bit version of Windows, that button will not be visible.
- Click the button 'Save All Information...'.
- Save the file 'DxDiag.txt' and close the DirectX Diagnostic Tool.
- Upload your 'DxDiag.txt' file on a free file transfer service like WeTransfer (https://wetransfer.com/) and provide the download link.