Fallen titans problem

Second log don't register when dropped in rail car! Now the third log isn't revealed on map. Unable to complete contract.

@bushwacker Hello, it's SnowRunner Support. Thank you for the report. We are sorry you had to face this problem.
Can you please add the screenshots (a short video if possible) to see the issue and a KSIVA code (in the bottom screen, might be enabled in the settings) for investigation?

IMG_20210119_212143_compress42.jpg

@NetRunner If I'm in a truck on grainwoods River and go on the map in black badger lake I can see the sequoia log on the map but when I switch to a truck in badger lake it's gone! I've been to the location and the 3rd log isn't there although on the map it looks like it's floating in the air bit I can't see it anywhere.

last edited by bushwacker

@bushwacker Thank you for the picture!
Could you please take a screen from the map to see it floating?
After that, please try to restart the contract.

@NetRunner there's a service spare parts floating near it as well.

@bushwacker Thank you very much for all the information provided, but could you please also attach your PTS storage folder?

It will help the investigation a lot (you may archive it on any cloud storage) : C:\Users\username\Documents\My Games\SnowRunnerBeta\base\storage

last edited by NetRunner

@bushwacker this is something that happens when you are on a mission and you look at another map which does not actually have them items on it.... the log you see on the Black Badger Lake map when you are on Grainwoods map are actually a ghost image from the Grainwoods map that you are on, look on the Grainwoods map and you will see the Sequoia log to pick up..... also on the first picture once you drop the log in the train car you have to then go to cargo management and store it in the cart as shown on your screen shot "C Cargo Management"