I've tried to reset my password by clicking the "Reset" button in the login screen.
The system tells me "an email has been sent" but I've never received anything (clicked the button multiple times).
Yes, I've checked the spam folder.
Now the login doesn't work, guess I'm stuck in the PW reset cycle.
I've already opened a ticket via http://www.focus-home.com/support/, then I realized their email answer may also not arrive, so just to be sure ...
Thanks for your help, much appreciated