I play on Xbox one and am experiencing the same issue. My game crashes at the top of the lift in the same place. I am in NG+ (first replay). My game auto-saved at that point and I can no longer access my save. It entirely shuts down my console (Xbox One every time. I also tried on a separate Xbox One. Have also tried deleting/re-installing the game and unplugging the console.
Is there any way to fix my game? I really don't want to start over.