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posted in Vampyr - Support Forum read more
  1. Open Windows Explorer or File Explorer from the taskbar.
  2. Open the Local Disk (C:).
  3. Open the folder Users then the folder of your Windows username.
  4. Open the folder AppData (*) > Local.
  5. Open the folder AVGame > Saved > SaveGames.
  6. Delete Settings.sav and Settings_Backup.sav files.

(*) The AppData folder is a hidden folder by default. To view this folder:

  • Open File Explorer from the taskbar.
  • Click the tab View and check Hidden items.
posted in Vampyr - Support Forum read more

A. Please uninstall Vampyr.

B. Perform a Power Cycle of the PS4 in order to clear the cache of the console:

  1. Turn off the PS4.
  2. Unplug the power cable.
  3. Wait 2 minutes.
  4. Plug the power cable and turn on the PS4.

C. Reinstall Vampyr.

posted in Vampyr - Support Forum read more

SUMMARY

  • MINIMUM SYSTEM REQUIREMENTS
  • RECOMMENDED SYSTEM REQUIREMENTS
  • HOW TO CHOOSE THE GAME LANGUAGE
  • SAVEGAME LOCATION
  • CHECK THAT VAMPYR IS CORRECTLY INSTALLED
  • INSTALL UE4 PREREQUISITES
  • UPDATE WINDOWS 10
  • UPDATE THE DRIVER OF THE GRAPHICS CARD
  • TROUBLESHOOTER
  • COMPATIBILITY MODE
  • GAME CRASHING ON STARTUP
  • GREEN SCREEN FLICKERING / BLACK SCREEN
  • GAME FREEZING AFTER THE TITLE SCREEN
  • GAME FREEZING/CRASHING WHILE PLAYING
  • START THE GAME ON ANOTHER DISPLAY
  • FRAME RATE / STUTTERING ISSUES
  • FRAME RATE LOCKED AT 60 FPS
  • NO VOICE DURING DIALOGUES
  • CANNOT START THE GAME ANYMORE
  • RESTORING A SAVE FILE
  • HOW TO REPORT A PROBLEM TO THE TECHNICAL SUPPORT

MINIMUM SYSTEM REQUIREMENTS

OS: WINDOWS 7/8/10 (64-BIT)
PROCESSOR: INTEL CORE I3-2130 (3.4 GHZ)/AMD FX-4100 (3.6 GHZ)
MEMORY: 8 GB RAM
GRAPHICS: 2 GB, GEFORCE GTX 1050 (LEGACY GPU: GEFORCE GTX 660) / RADEON R7 370
STORAGE: 20 GB AVAILABLE SPACE

RECOMMENDED SYSTEM REQUIREMENTS

OS: WINDOWS 7/8/10 (64-BIT)
PROCESSOR: INTEL CORE I7-3930K (3.2 GHZ)/AMD RYZEN 5 1600 (3.2 GHZ)
MEMORY: 16 GB RAM
GRAPHICS: 4 GB, GEFORCE GEFORCE GTX 970 / GTX 1060 / RADEON R9 390
STORAGE: 20 GB AVAILABLE SPACE

HOW TO CHOOSE THE GAME LANGUAGE

  1. Run Steam and click LIBRARY.
  2. Right click on Vampyr and click Properties.
  3. Click the tab LANGUAGE.

SAVEGAME LOCATION

  1. Open Windows Explorer or File Explorer from the taskbar.
  2. Open the Local Disk (C:).
  3. Open the folder Users then the folder of your Windows username.
  4. Open the folder AppData (*) > Local.
  5. Open the folder AVGame > Saved > SaveGames.

(*) The AppData folder is a hidden folder by default. To view this folder:

WINDOWS 7

  • Open Windows Explorer from the taskbar.
  • Click Organize > Folder and search options.
  • Click the tab View and check Show hidden files, folders and drives under Hidden files and folders from Advanced Settings.
  • Click OK.

WINDOWS 8/10

  • Open File Explorer from the taskbar.
  • Click the tab View and check Hidden items.

CHECK THAT VAMPYR IS CORRECTLY INSTALLED

  1. Run Steam and click LIBRARY.
  2. Right click on Vampyr and click Properties.
  3. Click the tab LOCAL FILES and click VERIFY INTEGRITY OF GAME FILES....

INSTALL UE4 PREREQUISITES

  1. Run Steam and click LIBRARY.
  2. Right click on Vampyr and click Properties.
  3. Click the tab LOCAL FILES and click BROWSE LOCAL FILES....
  4. Open the folder Engine > Extras > Redist > en-us.
  5. Right click on the application UE4PrereqSetup_x64 and click Run as administrator.

UPDATE WINDOWS 10

  1. Click the Windows Start button and click Settings.
  2. Click Update & Security.
  3. Click the button Check for updates from Windows Update.

UPDATE THE DRIVER OF THE GRAPHICS CARD

AMD

Please update the driver of the AMD graphics card from:
http://support.amd.com/en-us/download

NVIDIA

Please update the driver of the NVIDIA graphics card from:
http://www.nvidia.com/Download/index.aspx?lang=en-us

TROUBLESHOOTER

  1. Run Steam and click LIBRARY.
  2. Right click on Vampyr and click Properties.
  3. Click the tab LOCAL FILES and click BROWSE LOCAL FILES....
  4. Open the folder AVGame > Binaries > Win64.
  5. Right click on the application AVGame-Win64-Shipping > Troubleshoot compatibility.
  6. Select Try recommended settings.

COMPATIBILITY MODE

  1. Run Steam and click LIBRARY.
  2. Right click on Vampyr and click Properties.
  3. Click the tab LOCAL FILES and click BROWSE LOCAL FILES....
  4. Open the folder AVGame > Binaries > Win64.
  5. Right click on the application AVGame-Win64-Shipping > Properties.
  6. Click the tab Compatibility.
  7. Check Run this program in compatibility mode for.
  8. Select Windows 7 or Windows 8.
  9. Click OK.

GAME CRASHING ON STARTUP

  1. Open Windows Explorer or File Explorer from the taskbar.
  2. Open the Local Disk (C:).
  3. Open the folder Users then the folder of your Windows username.
  4. Open the folder AppData (*) > Local and rename the folder AVGame.
  5. Run Steam and click LIBRARY.
  6. Right click on Vampyr and click Properties.
  7. Click UPDATES tab then uncheck Enable Steam Cloud synchronization for Vampyr and click CLOSE.
  8. Run Vampyr.

TO RECOVER YOUR SAVEGAME:

  1. Open Windows Explorer or File Explorer from the taskbar.
  2. Open the Local Disk (C:).
  3. Open the folder Users then the folder of your Windows username.
  4. Open the folder AppData > Local.
  5. Open the renamed AVGame folder > Saved > SaveGames.

(*) The AppData folder is a hidden folder by default. To view this folder:

WINDOWS 7

  • Open Windows Explorer from the taskbar.
  • Click Organize > Folder and search options.
  • Click the tab View and check Show hidden files, folders and drives under Hidden files and folders from Advanced Settings.
  • Click OK.

WINDOWS 8/10

  • Open File Explorer from the taskbar.
  • Click the tab View and check Hidden items.

GREEN SCREEN FLICKERING / BLACK SCREEN

If you own a NVIDIA graphics card, please try the following workaround from the manufacturer: http://nvidia.custhelp.com/app/answers/detail/a_id/4580/

Otherwise, please update your display driver:

AMD https://support.amd.com/en-us
NVIDIA http://www.nvidia.com/Download/index.aspx?lang=en-us

You can also switch in Windowed mode:
Select OPTIONS > VIDEO > GENERAL > TURN OFF FULL SCREEN or press F11 key from the home screen.

GAME FREEZING AFTER THE TITLE SCREEN

  1. Open Windows Explorer or File Explorer from the taskbar.
  2. Open the Local Disk (C:).
  3. Open the folder Users then the folder of your Windows username.
  4. Open the folder AppData (*) > Local.
  5. Open the folder AVGame > Saved > SaveGames.
  6. Delete Settings.sav and Settings_Backup.sav files.

(*) The AppData folder is a hidden folder by default. To view this folder:

WINDOWS 7

  • Open Windows Explorer from the taskbar.
  • Click Organize > Folder and search options.
  • Click the tab View and check Show hidden files, folders and drives under Hidden files and folders from Advanced Settings.
  • Click OK.

WINDOWS 8/10

  • Open File Explorer from the taskbar.
  • Click the tab View and check Hidden items.

GAME FREEZING/CRASHING WHILE PLAYING

Please run Vampyr and select your game slot.
Click OPTIONS > VIDEO > ADVANCED.
Set POST PROCESS QUALITY to LOW.
Set SCATTER QUALITY to LOW.
Set VIEW DISTANCE to LOW.
Set RESOLUTION-SCALE to 70%.

Otherwise, downclocking the graphics card (core and memory) or reducing the GPU Power Target through applications like AEORUS Software, ASUS GPU Tweak II, EVGA Precision or MSI Afterburner could solve the issue.

** You can also uninstall applications such as ASUS Sonic Studio II, MSI Gaming APP and other software suite installed by motherboard manufacturers.**

START THE GAME ON ANOTHER DISPLAY

If you have two (or more) displays and the game always running on the same display.
There is a workaround in order to start the game on the desired display:

  1. Run Vampyr and press F11 key to switch in windowed mode from the home screen.
  2. Press WINDOWS+SHIFT+LEFT or RIGHT ARROW keys to move the game window to the desired display.
  3. Press F11 key to switch in fullscreen mode.

FRAME RATE / STUTTERING ISSUES

Please try the following solutions:

A. if you own a NVIDIA graphics card, please set the vertical sync to adaptive:

  1. Right click on the background of the Windows Desktop and click NVIDIA Control Panel.
  2. Click Manage 3D settings under 3D Settings from Select a Task....
  3. Set Vertical sync to Adaptive under Global Settings tab.
  4. Click the button Apply (bottom right) then close the NVIDIA Control Panel.
  5. Run Vampyr.

B. Turn off Game bar and Game DVR:

  1. Click the Windows Start button and click Settings > Gaming.
  2. Click Game Bar.
  3. Turn off Record game clips, screenshots, and broadcast using Game bar.
  4. Uncheck Show Game bar when I play full screen games Microsoft has verified.
  5. Click Game DVR.
  6. Turn off Record in the background while I'm playing a game.
  7. Close Settings and run Vampyr.

C. Click OPTIONS > VIDEO > GENERAL and turn on V-SYNC.

D. Click OPTIONS > VIDEO > ADVANCED and set VIEW DISTANCE to LOW.

FRAME RATE LOCKED AT 60 FPS

There are two solutions available:

A. REMOVE THE FRAME RATE CAP:

  1. Open Windows Explorer or File Explorer from the taskbar.
  2. Open the Local Disk (C:).
  3. Open the folder Users then the folder of your Windows username.
  4. Open the folder AppData (*) > Local.
  5. Open the folder AVGame > Saved > Config > WindowsNoEditor.
  6. Right click on the file Engine.ini and click Edit.
  7. Add the following two lines at the bottom:

[/script/engine.engine]
bSmoothFrameRate=false

OR

B. LOCK THE FRAME RATE TO 120/144 FPS:

  1. Open Windows Explorer or File Explorer from the taskbar.
  2. Open the Local Disk (C:).
  3. Open the folder Users then the folder of your Windows username.
  4. Open the folder AppData (*) > Local.
  5. Open the folder AVGame > Saved > Config > WindowsNoEditor.
  6. Right click on the file GameUserSettings.ini and click Edit.
  7. Set FrameRateLimit to the desired frame rate, for example:

120.000000 for 120 FPS or 144.000000 for 144 FPS

(*) The AppData folder is a hidden folder by default. To view this folder:

WINDOWS 7

  • Open Windows Explorer from the taskbar.
  • Click Organize > Folder and search options.
  • Click the tab View and check Show hidden files, folders and drives under Hidden files and folders from Advanced Settings.
  • Click OK.

WINDOWS 8/10

  • Open File Explorer from the taskbar.
  • Click the tab View and check Hidden items.

NO VOICE DURING DIALOGUES

Following your audio setup (speakers or headset):

SOLUTION A:

  1. Right click on Speakers (bottom right) > Open Sound settings.
  2. Select your device under Choose your output device and click Troubleshoot.
  3. If asked, please turn off all sound effects and audio enhancements.
  4. Run the game and check.

SOLUTION B:

  1. Right click on Speakers (bottom right) > Spatial sound (Off).
  2. Select Windows Sonic for Headphones.
  3. Run the game and check.

CANNOT START THE GAME ANYMORE

Please delete manually the configuration settings:

  1. Open Windows Explorer or File Explorer from the taskbar.
  2. Open the Local Disk (C:).
  3. Open the folder Users then the folder of your Windows username.
  4. Open the folder AppData (*) > Local.
  5. Open the folder AVGame > Saved > Config.
  6. Delete the folder WindowsNoEditor.

(*) The AppData folder is a hidden folder by default. To view this folder:

WINDOWS 7

  • Open Windows Explorer from the taskbar.
  • Click Organize > Folder and search options.
  • Click the tab View and check Show hidden files, folders and drives under Hidden files and folders from Advanced Settings.
  • Click the button OK.

WINDOWS 8/10

  • Open File Explorer from the taskbar.
  • Click the tab View and check Hidden items.

RESTORING A SAVE FILE

Vampyr performs automatically a backup of your savegame.

  1. Open Windows Explorer or File Explorer from the taskbar.
  2. Open the Local Disk (C:).
  3. Open the folder Users then the folder of your Windows username.
  4. Open the folder AppData (*) > Local.
  5. Open the folder AVGame > Saved > SaveGames.

Example:

GameSave_Slot0.sav => corrupted save file
GameSave_Slot0_Backup.sav => backup file

Delete the file GameSave_Slot0.sav and rename GameSave_Slot0_Backup.sav by GameSave_Slot0.sav.

NOTE: the game saves every two minutes so restoring a save file may not resolve every issue.

(*) The AppData folder is a hidden folder by default. To view this folder:

WINDOWS 7

  • Open Windows Explorer from the taskbar.
  • Click Organize > Folder and search options.
  • Click the tab View and check Show hidden files, folders and drives under Hidden files and folders from Advanced Settings.
  • Click OK.

WINDOWS 8/10

  • Open File Explorer from the taskbar.
  • Click the tab View and check Hidden items.

HOW TO REPORT A PROBLEM TO THE TECHNICAL SUPPORT

To report a technical issue or a crash to the Technical Support team for investigation with the Vampyr QA team:

A. PROVIDE A SYSTEM INFORMATION REPORT (REQUIRED):

  1. Press the keys Windows Start (bottom left) and 'R' from the keyboard to open the Run dialog box and type: MSINFO32
  2. Click OK.
  3. Click System Summary (upper left).
  4. Click File then Export....
  5. Enter a file name (from File name:) and save the file.
  6. Close System Information.
  7. Right click on the file and click Send To > Compressed (zipped) folder.

B. PROVIDE THE CRASH DUMP (FOLLOWING THE ISSUE):

  1. Open Windows Explorer or File Explorer from the taskbar.
  2. Open the Local Disk (C:).
  3. Open the folder Users then the folder of your Windows username.
  4. Open the folder AppData (*) > Local.
  5. Open the folder AVGame > Saved > Logs.

Find the most recently modified folder.
Right click on this folder and click Send To > Compressed (zipped) folder.

C. PROVIDE THE SAVEGAME (FOLLOWING THE ISSUE):

  1. Open Windows Explorer or File Explorer from the taskbar.
  2. Open the Local Disk (C:).
  3. Open the folder Users then the folder of your Windows username.
  4. Open the folder AppData (*) > Local.
  5. Open the folder AVGame > Saved > SaveGames.

D. Send your report with a description of the problem and the required files in attachment to: support@focus-home.com

(*) The AppData folder is a hidden folder by default. To view this folder:

WINDOWS 7

  • Open Windows Explorer from the taskbar.
  • Click Organize > Folder and search options.
  • Click the tab View and check Show hidden files, folders and drives under Hidden files and folders from Advanced Settings.
  • Click OK.

WINDOWS 8/10

  • Open File Explorer from the taskbar.
  • Click the tab View and check Hidden items.
posted in SHD - Technical Support read more

@bakercompany86 said in Low Level Fatal Error:

Apparently attaching here doesn't work.

I have uploaded all of the crash files here:

https://drive.google.com/open?id=1_Ax_TWiw86Ge_KBbxpsbl4T8UjbADt44

Always the same error: Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - HUNG)

  1. Open 'Windows Explorer' or 'File Explorer' from the taskbar.
  2. Open the Local Disk '(C:)' under 'Computer' or 'This PC'.
  3. Open the folder 'Users' then the folder of your Windows username.
  4. Open the folder 'AppData' then the folder 'Local'.
  5. Delete the folder 'SpaceHulkEnhanced'.
  6. Test.

Otherwise, please test with the NVIDIA Display Driver 382.05:

  1. Click http://www.nvidia.com/download/driverResults.aspx/118514/en-us
  2. Download the application '382.05-desktop-win10-64bit-international-whql.exe'.
  3. Uninstall the current NVIDIA driver from Settings > Apps > NVIDIA Graphics Driver > Uninstall.
  4. Restart the computer.
  5. Run the application '382.05-desktop-win10-64bit-international-whql.exe'.
  6. Uncheck 'NVIDIA GeForce Experience', '3D Vision Controller Driver' and '3D Vision Driver' (if available) under 'Custom installation options'.
  7. Check 'Perform a clean install' and install the driver.
  8. Run the game and click Options > Video > Auto Config > Apply Settings > Back.
  9. Test (you should start a new campaign for the same problem in solo mode).
posted in BB2 - Technical Support read more

Please update the driver of your AMD R7 250 graphics card:

  1. Click https://support.amd.com/en-us/download/desktop?os=Windows 10 - 64
  2. Click on the button 'DOWNLOAD' from 'Radeon Software - 349 MB - Adrenalin Edition 18.5.1 - 5/23/2018'.
  3. Download and run the application 'win10-64bit-radeon-software-adrenalin-edition-18.5.1-may23.exe'.
posted in SHD - Technical Support read more

A. Please update the driver of the REALTEK HD audio device:

  1. Click https://www.techspot.com/drivers/driver/file/information/18084/
  2. Click on the button 'Windows 64-bit only' under 'Download options:'.
  3. Save and run the application '0008-64bit_Win7_Win8_Win81_Win10_R281.exe'.

B. Please check that the game is correctly installed:

  1. Run Steam.
  2. Right click on 'Space Hulk: Deathwing - Enhanced Edition' under LIBRARY and click 'Properties'.
  3. Click the tab 'UPDATES'.
  4. Uncheck 'Enable Steam Cloud synchronization for Space Hulk: Deathwing - Enhanced Edition'.
  5. Click 'CLOSE' and run Space Hulk: Deathwing - Enhanced Edition.
posted in SHD - Technical Support read more

A. Please uninstall Space Hulk: Deathwing - Enhanced Edition.

B. Please perform a Power Cycle of the PS4 in order to clear the cache of the console:

  1. Turn off the PS4.
  2. Unplug the power cable.
  3. Wait 1 minute.
  4. Plug the power cable and turn on the PS4.

C. Reinstall Space Hulk: Deathwing - Enhanced Edition.

posted in SHD - Technical Support read more

When you run the game for the first time, you should get a notification from Windows Firewall in order to add the game.

Otherwise, to check if the game is correctly configured in Windows Firewall:

  1. Click the Windows Start button > Settings > Network & Internet.
  2. Click Ethernet > Windows Firewall (under Related settings).
  3. Click 'Allow an app through firewall'.
  • Check if 'Space Hulk: Deathwing - Enhanced Edition' has been added under 'Allowed apps and features:'.
  • Check if Private/Public are checked.
  • If Private/Public are not checked, click the button 'Change settings'.
  • Check 'Private' and 'Public' from 'Space Hulk: Deathwing - Enhanced Edition' and click OK.
posted in SHD - Technical Support read more

Please post your configuration for investigation:

  1. Press the keys Windows and R from the keyboard to open the 'Run dialog box' and type: DXDIAG
  2. Click the button 'OK'.
  3. Post the Windows version (Operating System:), processor model (Processor:) and the amount of RAM memory (Memory:) under the tab 'System'.
  4. Click the tab 'Display'.
  5. Post the name of the graphics card (Name:) under 'Device' and the driver date (Date:) under 'Drivers'.
    .
posted in BB2 - Technical Support read more

Please provide a System Information report to the technical support for investigation:

  1. Press the keys Windows Start (bottom left) and 'R' from the keyboard to open the 'Run dialog box' and type: MSINFO32
  2. Click the button 'OK'.
  3. Click 'System Summary' (upper left).
  4. Click 'File' then 'Export...'.
  5. Enter a file name (from File name:) and save the file.
  6. Close System Information.
  7. Right click on the file and click 'Send To' then 'Compressed (zipped) folder'.

Send your report with a description of the problem and the System Information report (compressed .zip file) in attachment to: support@focus-home.com


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