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@chaton said in The Surge hard crashes on Xbox One X:

I'll pass this on to the team, and come back to you with more info!
Hi Chaton. This bug was reported on this forum in December 2017 (https://forums.focus-home.com/topic/2668/xbox-one-game-crashing-after-most-recent-update-nucleus-map-zone/66) and it appears it is still left unfixed. Please, can you share with community the status of this crash being addressed. Will it ever be fixed? I am concerned it has not been fixed for so long that it will not be addressed ever. This bug being unaddressed for so long has impacted my purchase of several games from Focus Home Interactive. It doesn’t matter how good a game is a game breaking bug will do just that. But not fixing it after you are aware...that is a game publisher breaking bug. Why hasn’t this been fixed yet?

posted in The Surge - Bug Reports read more

This was reported in 2017 and still hasn’t been addressed. You can read it on the forums here. https://forums.focus-home.com/topic/2668/xbox-one-game-crashing-after-most-recent-update-nucleus-map-zone/66

posted in The Surge - Bug Reports read more

Hello. I’m back. I’m back because I care. I was looking forward to playing due to this particular bug, the fact that it has still not been addressed even after another DLC (which was also glitchy and crashy according to he forums here and elsewhere). I’ve passed up the purchase of the latest Surge DLC, Space Hulk Tactics, Vampyr, and Call of Cthulhu for sure. I’d also had an interest in Greedfall, Surge 2, and World War Z which will never result in purchase either. I’ve re downloaded the game even though there has been no confirmation of this bug being fixed based on the recent forum post just a day ago. I’m going to try again. Maybe I will turn off all enhancements (kinda the point of owning an Xbox One X though). It’s been a year and 4 months since this thread was started. Just saying. And about 7k views of this thread. Obviously people don’t view this thread unless this has happened to them. So that’s pretty sad. Come on guys.

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@jeremiesh said in (Xbox One)Game crashing after most recent update. Nucleus map zone:

@zombieyeah yes, i loaded my game and i started at the bottom of the exolift, proceeded to the circuit and overloaded it. made my way to the lift, went up and was surprised it didn't crash

I’d rather not download the whole game just to find out it isn’t fixed. The community managers need to announce it has been officially fixed. It seems they still haven’t spent the time to actually identify it yet.

posted in The Surge - Bug Reports read more

Well I’m back. It’s pretty much about principles at this point. I’ve heard nothing from the community managers regarding the bug fix. It was nice to see a few posts in the last few months. That means people are still buying this game before finding out their save file is doomed. It’s been over a year that this unacceptable bug was brought to the developers attention. See you in another 3 months or so.

posted in The Surge - Bug Reports read more

It’s been 2.5 months since I posted about the glitch that was first reported nearly a year ago. There has been no update from the community managers on a fix. I wish you guys would just come out and say it. Admit it that patching the first game to address this game’s breaking bug is not a priority. I’d like my money back at his point, for both the game and the DLC. I would’ve been interested in The Surge 2 among other games you all are publishing, but I am waiting for this to be patched first. There’s no shortage of great and unbroken games from other producers, so I will be too busy with those. I may stop even caring whether you fix this bug. And that that point you’ve officially lost a solid customer. Guess I will check back in a month or two. Maybe a year.

posted in The Surge - Bug Reports read more

Hey there. It’s been a month and a half since my original post about the game breaking bug and about 9 months since the issue we brought up on the forum. I keep checking back here in the hopes that there is word of a patch. Obviously, I’m a huge fan of the game and I just want to be able to complete it and maybe do a new game plus. Please fix or mention any news on an upcoming fix.

posted in The Surge - Bug Reports read more

So it’s been two more weeks since my last post. A total of a month now since my original post. And over 8 months since this issue was first brought up in the community after the DLC was added. Still no patch. Still no way to continue playing the game I bought. I way to beat it and see what new game plus is like. A sequel is coming out. That’s nice. I would be interested in preordering...but y’all need to fix this 8 month old game breaking bug first. Understand me as a consumer, and fix my broken product. You make great games. Good gameplay. But is a game THAT good if there’s a game breaking glitch? I’ll be back in a couple weeks. Hopefully you will have replied with at least a status update on progress if not the announcement of the fix.

posted in The Surge - Bug Reports read more

I was serious when I asked that question. When can I expect a patch that addresses the freezing at the end of the game? No response from developers for two weeks.

posted in The Surge - Bug Reports read more

I just bought this game. Runs like a dream on my One X at 60 FPS. Unfortunately I am on of the many impacted by this game breaking bug. Was looking forward to NG+. I even bought this game as a gift for a couple friends. I see this is July the year after the game was released and still no bug fix? Please let me know when fixed. Until then I don’t see myself buying the Surge 2, or any other Focus games. It’s nothing personal, just felt like I paid for a severely faulty product. I even bought ALL the DLC. When can we expect this specific bug to be resolved?