Community Manager for Focus Home Interactive.
Am I safe to assume that you're the one that requested help on Twitter?
Thanks for posting here, I'm sorry that you've not been responded to properly, but i'll do my best to help you out now.
Clearing up the easy ones: You've got the latest Nvidia drivers installed, correct? You're trying to set the resolution at 1920x1080?
@grabbinpeels1 This is correct. You get the pre-order tattoo, and then 1000 credits + 50% of the credit total you had during the pre-order beta.
This is the progress wipe that was described in previous posts, to prepare the game for full release. You'll receive 1000 credits + 50% of what you had before, as well as an exclusive beta player tattoo.
Today, we'd like to thank you very much for playing Battlefleet Gothic: Armada 2's first Pre-Order Beta!
In this first beta, you were able to play as any of the twelve factions in the game in both single and multiplayer battles, as well as the prologue of the campaign, which introduces you to the story, and shows players the Fall of Cadia for the first time.
Throughout the beta, you provided very valuable feedback about gameplay balance, lore inconsistencies, and other parts of the game. Now, it's our job to dig through this feedback. We can't promise that everything you suggest will be taken on board, but we'll be playing close attention to all suggestions and we will certainly be reading it all.
Please make sure that you post any feedback you still have on either Steam or on the Focus Home Interactive forums. We'll be looking at it whenever you post it, and it's all extremely valuable.
We'll be hard at work on this until the next Pre-Order beta, which currently launches in early January. We'll have more information on that soon!
Until next time!
The Focus Home and Tindalos Teams.
I'll pass this along to the team. I've not seen other reports of the issue, but something for us to be on the lookout for. Thank you!
This currently isn't planned for Insurgency: Sandstorm.