Server Connectivity Issue

Living in Asian area, connection is stable and solid, firewall is approved. However, whenever I join, no matter where in the world I either get kicked out - "Lost connection to server" or "Timeout".

I'm using HP Laptop, i5-5200U, Nvidia 730M, 8GB of RAM. I tried various graphics setting predicting graphical bottleneck but to no avail.

New World Interactive

This usually happens if your loading time is longer than 80 seconds (typically caused by slow harddrive or slow CPU). Please locate your client logs and send them along with your SteamID64 (or link to your Steam Profile page).


Zip the entire directory and submit it here or to our support e-mail:

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