So going through the reviews people dropped on the patch-day, there are a lot of negative reviews and such that literally have no reasoning behind them etc (so obviously can't be used as useful feedback or anything to even remotely consider as a valid complaint), but there were some complaints that seem a bit like there has to be an error in communication somewhere along the way.
First up, there are people complaining there is no communication between the devs and the community (which, we who ACTUALLY use the forum can say is bullshit clearly, as devs are active on here..), so I have a feeling there is a lack of understanding that there even IS a forum to go to, so that message needs to get worked on being spread (I assume a lot of folks think twitter to be the way you do community relations now lol..) so we need devs to take initiative here to make sure people are aware they can go to the forums to post (just gonna tag @Fortran so at least one NWI person is tagged and can maybe spread this further).
My tip to making sure there is awareness of it, is to have a thing in-game that opens up the forum when clicking, and I do recommend bringing back the in-game "submit issue report" thing we had in the alpha or beta for a while (it was very neat).
Now second point, people complain about performance.. and I'm of two minds about this, as it actually got a lot better for me with the new patch, and I don't really have any performance issues anymore because of it, but I understand that any game will run differently for different folks depending on what specs they have and such.. so there is a limit to how much can be said about this exactly from my point of view (as someone that got better performance from the patch lol), and the refusal of people to actually post about their performance issues on the forum and just assume there isn't any communication between devs and community simply because they're not getting twitter-replies or maybe not on steam discussions, doesn't help.
Lastly I'll add on one of the complaints I keep seeing that is (for a lack of a better phrasing) absolute fucking horseshit.. people complaining that the previous installment of insurgency is so much better, but they clearly didn't (or couldn't have by how it's commonly formulated) play it early on, because I sure as hell remember how it ran back then in that early of a state, and how long it took before it got to the point it's at now.. so it disappoints me it gets spread like it does, by people that think the previous title just released in the state it's currently at lol. So it's probably gonna take a while before that stubborn notion goes away from a very vocal misguided uninformed minority spreading such as gospel.
Though all that being said, I have a feeling there will be an uptick when modding/workshop comes along, particularly community-made maps.
If anyone has any points of note as for the improvement of the appeal of the game (outside of the obvious content and performance) I'd like to hear it, because the devs won't know what to do if nobody lets them know what could be done.